FAQ
Ordering & Payment
How do I place an order?
Simply browse our collections, add items to your cart, and proceed to checkout. You'll be prompted to enter your shipping and payment information to complete your order.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other payment methods through our secure Shopify checkout.
Is my payment information secure?
Yes, absolutely. All payments are processed securely through Shopify's encrypted payment system. We never see or store your credit card information.
Can I modify or cancel my order after placing it?
Please contact us as soon as possible at shop@atypeofcloud.com if you need to modify or cancel your order. If we haven't yet processed it for shipping, we'll do our best to accommodate your request.
Will I receive an order confirmation?
Yes! You'll receive an automatic email confirmation as soon as your order is placed, followed by a shipping notification with tracking information once your order is on its way.
Do you offer gift wrapping?
Not at this time, but our cards and stationery make beautiful gifts as they are! Each order is packaged with care.
Shipping & Delivery
Where do you ship?
We ship throughout Australia, to New Zealand, and internationally to the USA, Canada, UK, Europe, Japan and Asia Pacific.
How much is shipping?
Australia:
- Standard shipping: $10 (free on orders over $100)
- Express shipping: $15
New Zealand:
- Standard shipping: $18
USA, Canada, UK, Europe, Japan & Asia Pacific regions:
- Shipping costs are calculated at checkout based on your location and order weight
When will my order ship?
Orders are typically processed and shipped within 3-5 business days. You'll receive a shipping notification with tracking information once your order is on its way.
How long will delivery take?
Australia:
- Standard: 3-8 business days
- Express: 1-3 business days
New Zealand:
- 7-14 business days
International (USA, UK, Europe, Japan & Asia Pacific):
- 5-15 business days
- peak time delivery can be up to 2-4 weeks
Do you offer express shipping?
Yes! Express shipping is available for Australian orders for $15.
Can I track my order?
Yes, you'll receive a tracking number via email once your order ships. Please note that tracking for international orders may be limited depending on the destination country. Once your parcel has left Australia we recommend contacting your local postal service for further details.
What if my order doesn't arrive?
Please contact us at shop@atypeofcloud.com if your order hasn't arrived within the expected timeframe and we'll help track it down.
Do you ship internationally
Yes, we ship to New Zealand, USA, Canada, UK, Europe, Japan & the Asia Pacific region.
I'm in the US—are you currently shipping there?
Yes! Australia Post has recently resumed full services to the United States. Please note that US-bound orders may take a little longer than usual as processing returns to normal. We appreciate your patience.
Will I have to pay customs duties or taxes on my international order?
International customers may be responsible for customs duties, taxes, and import fees charged by their country upon delivery. These charges are set by your local customs authority and are not included in your order total.
Please check your country's customs regulations before ordering. If a parcel is refused and returned to us due to unpaid customs fees, we will refund the product cost but not the original shipping fees.
Our Products
Are your cards & goods letterpress printed in-house?
Yes! Every letterpress card and product is hand-printed on one of our four vintage presses using hand-mixed inks and quality papers. It's a hands-on, traditional printing process that creates beautiful tactile impressions. If we choose to have products printed using other print processes, we try to work with local small businesses who truly care about the things they make. At times some of our products are unable to be made locally, in this case we always strive to find ethical suppliers who care as much about sustainability and quality as we do.
What paper do you use?
We use a variety of quality papers including recycled, sustainably sourced, and specialty papers. Some of our cards are even printed on stock made from recycled coffee cups! Specific paper details are included in each product description.
Can I request a custom design or commission?
Yes! We accept letterpress commissions for business cards, invitations, and other printed ephemera. Please visit our Commissions page or contact us at shop@atypeofcloud.com to discuss your project.
Are your products sustainably made?
Yes, as we live amongst nature, sustainability and caring for the land we work on is important to us. We use recycled, found and sustainably sourced papers wherever possible, our presses are cleaned using vegetable oils and minimal solvents, and we print on vintage presses that have been in use for decades, some do not even require electricity to print. Our studio is also powered by solar, and our offcuts are often made into handmade papers. If sleeves are used to protect our work we recommend they be reused within your own homes and studios to keep, collect and reuse. If you have a soft plastics recycling program near you, we highly recommend using their services to help create new objects from these materials. We believe in creating beautiful things that tread lightly on the earth.
Will the designs I see online be restocked?
Most designs will be restocked regularly. However, some designs are limited editions or final printings and won't be reprinted once sold out. These will be clearly marked in the product description.
Returns & Exchanges
What is your return policy?
Please choose carefully, as we are not able to issue refunds or exchanges for a change of mind. We do however, accept returns for faulty items, incorrect items or items damaged during transit. Please visit our Shipping & Returns page for further information.
What if my order arrives damaged?
We take great care in packaging, but sometimes things happen in transit. If your order arrives damaged, please contact us at shop@atypeofcloud.com within 48 hours with clear photos of the damage. Once your concern has been reviewed we will determine if a replacement or refund is to be issued. For incorrect, faulty or damaged items, A Type Of Cloud will reimburse your return shipping costs.
Items purchased through stockists:
If you've purchased an item through one of our retail stockists and it appears to be faulty or damaged, please return it to the store where you originally made your purchase.
Wholesale
Do you offer wholesale pricing?
Yes! We're excited to be putting together a new wholesale collection, re-issuing some of our best-selling designs from previous collections, and creating fresh pieces. We truly enjoy working with retailers in Australia and beyond who share our appreciation for thoughtfully made, analogue goods. Apply for wholesale here, and you will be notified as to when our wholesale program is open and accepting orders.
How do I apply to stock your products?
Please visit our Wholesale page and fill out the expression of interest form. Tell us a little more about your store, its location, and anything else you'd like to share about your business.
What are your wholesale terms?
Once your application has been reviewed and accepted, we'll be in touch with full wholesale terms, pricing, and information about when the collection is available to purchase.
General
Can I visit your studio?
While the studio remains private and closed to the public at this time, we encourage you to join our newsletter to be notified when open studios and events are scheduled.
Do you offer workshops?
Not currently, but we have in the past! Join our newsletter to be the first to know when workshops are available again.
How can I stay updated on new releases?
Sign up for our newsletter! We share new releases, studio stories, and behind-the-scenes glimpses of our letterpress work.
How do I contact you?
You can reach us via the contact form on our website or by emailing shop@atypeofcloud.com. We aim to respond to all inquiries within 2-3 business days.